JUNIOR APPLICATION SPECIALIST

Junior Application Specialist

CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries. From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable. For more information, visit OneCPM.com.

We are seeking a highly motivated and detail-oriented Junior Application Support Specialist to join CPM Europe in Zaandam, the Netherlands. As a Junior Application Support Specialist, you will at first learn the role by working closely with our own ERP Support Specialist. He plays a critical role in ensuring the smooth operation of our organization's software applications. Together you will be responsible for providing technical support to end-users, troubleshooting application issues, and collaborating with cross-functional teams to enhance overall system performance.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service. But most of all, we are looking for someone who is willing to learn.

This position is based on a hybrid work policy (office and remote).

Key Responsibilities

• Provide timely and effective support to end-users, addressing inquiries and resolving technical issues related to applications.
• Utilize remote assistance tools, ticketing systems, and other resources to troubleshoot and diagnose problems.
• Investigate and analyze application-related issues, identifying root causes and implementing permanent solutions.
• Collaborate with development teams to report and resolve bugs, glitches, and other software-related issues.
• Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to assist end-users and internal teams.
• Work closely with cross-functional teams, including development, quality assurance, and IT, to communicate user needs, system requirements, and facilitate seamless application integration.

Qualifications

• MBO level course in Information Technology, Computer Science, or a related field.
• Experience in application support or a similar technical support role is a big plus.
• Familiarity with ticketing systems and IT service management (ITSM) processes is also a plus.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users.
• Scripting or programming skills for automation purposes.
• You speak professional English.
• Ability to work independently and collaboratively in a fast-paced environment.
• You don’t live more than a 45 minute drive from our office in Zaandam, the Netherlands.
• You are fine with travelling to another country, worldwide, at least once a month.

Does this resonate with you and do you want to know more? Then we certainly want to hear from you! For more information, please contact Michele van der Zande, HR Advisor: 06 2929 2586 or email: [email protected].